Role Title :
Onboarding Coordinator
Reporting To:
David Holden, Recruitment Lead, Operational Excellent
Role Profile:
General
• Commitment to Learning and Personal Development
o You will complete all required Macquarie Training within deadlines and ensure you commit to 30 mins of Social Talent per week.
o You will also complete all Macquarie Compliance training and certifications – with zero breaches recorded
o Become an expert in Macquarie systems and culture.
• Commitment to your role
o Ensure you meet the requirements of your role within Hudson RPO and Macquarie, this includes:
▪ Your attitude to your work
▪ Timekeeping
▪ Your commitment to hybrid working/office attendance
▪ Your involvement in wider projects/activities.
• Meet the required SLA’s of Macquarie
o 24h respond to emails
o 24h pick up interviews
o 24h chase interviewers
o 48h chase candidates
o STL’s sent before 2pm completed same day, or otherwise within 24 hours
o Keeping trackers up to date
• Responsibility and Accountability
o Be responsible for hosting team meetings to support the team lead.
o As part of the coordination team be accountable for keeping both your own and the team shared mailbox up to date:
▪ Ensuring that you respond to emails in an efficient timely manner daily.
▪ Flag urgent emails to the relevant coordinator.
▪ Covering communications and actions for others that are off.
▪ Asking for help where you are not able to resolve issues on your own.
• Conduct and Collaboration
o Act as a mentor to new members of the coordination team, helping them to learn their role and feel welcome in the team.
o Proactively work together with your colleagues to foster a Team culture of support and respect.
o Work closely with colleagues and clients as a trusted advisor to build excellent relationships and drive positive engagement.
o Work collaboratively with the wider team to ensure all opportunities to deliver efficient and timely interview scheduling and onboarding solutions are maximised with a focus on driving results proactively and in accordance with SLA’s.
• Customer experience and engagement
o Maintain excellent customer service at all times.
o Managing expectations in a collegiate way with all customers to include HM’s, candidates and the wider recruitment and HR team.
• Supporting Change
o Being open and receptive to change.
o Bring in new ideas, recommendations and feedback.
o Develop an improvement mindset.
Interview Scheduling
• Accountability
o Take ownership of time sensitive interview scheduling projects.
o Take accountability for your aligned group. Action items by ensuring all requests are covered.
o Where you need additional support to ensure SLA’sare adhered to, proactively escalate to your manager and team to request support.
o Become an expert on the way the recruiters, sourcers, HM’s and interviewers in your group(s) work and what is the most efficient way to schedule with them.
o Review trackers actively. Ensure interviews and PA’s move swiftly and are not left on the tracker for longer periods of time. Highlight and enlist support from recruiters/sourcers if no response and agree on next steps (once you have done 2 chasers and a phone call as a minimum).
• Commitment to excellent communications
o Ensure that candidates, HM’s and the wider recruitment team are kept informed throughout the interview scheduling process.
o Help to develop communications templates
Onboarding
• Overview, continuity, and tidiness
o Ensure all trackers are updated in real time.
o Ensure all required documents are saved in candidates G drive folder.
o Upload relevant items to Avature as received for audit purposes minimising the need to follow up for documents at audit stage
• Accountability
o Take ownership of more complex onboarding requests, such as conversions and international transfers.
o Take accountability for your aligned group. Action new STL requests in a timely manner, or if you are unable to do so escalate to your manager and team to request support.
o Build relationships with your recruiting partners, RA’s, hiring managers and EA’s along with deep expertise within your aligned group(s).
o Ensure the onboarding hub is updated with any new information that is relevant to share (either general onboarding or group specific).
o Handle invoices within a timely manner, sending to the recruiter for prompt payment.
