Content Team

The value of chatbots in recruitment, and other AI tools

December 3, 2019 by Content Team

Blogs & Articles

The value of chatbots in recruitment, and other AI tools

Content Team

December 3, 2019

The use of chatbots in recruitment and other AI tools is expected to grow exponentially in the coming years.

According to LinkedIn’s 2018 Global Recruiting Trends report, 35 percent of talent professionals say AI is the top trend in hiring.

Many companies use AI chatbots to boost communication, answer questions, improve candidate matching, and even bolster employee engagement after hire.

While many hiring managers and recruiters are figuring out how to incorporate AI, the majority are not losing sleep that AI recruiting tools are going to replace them. According to the report, only 15 percent of hiring professionals think AI tools will make their work obsolete.

The value of AI recruiting technology lies mostly in the early stages of the hiring funnel, as well as in scheduling and clerical tasks. By taking on many of these time-consuming, yet important hiring touch points, many believe AI is enriching later, people-to-people interactions. Discover some of the top ways AI chatbots and hiring tools improve recruiting.

Chatbots in recruitment make communication 24/7…

Prospective job candidates want immediate answers. Yet hiring managers and recruiters need time off, and even large-scale, global companies don’t have the available staff to answer questions around the clock. Enter the AI chatbot. These ‘automated conversation agents’ can handle many of the early questions candidates have about available jobs and the skills required for particular jobs.

In the fall of 2017, for example, Marriott launched MC, a Marriott Careers chatbot for job seekers available through Facebook messenger. By asking questions of the chatbot, people can find out if Marriott jobs that fall in their skill set are available in their geographic area. They can also ask questions about the culture at different organizations within the brand.1 Most importantly, they can do it when they are commuting home from a job they are considering leaving, or over the weekend. When people can’t get fast, simple answers about a job opportunity, they tend to move on. This is especially true of highly-prized passive candidates.

…They also reduce the resumé pile

Newer AI chatbot technologies can help with the initial culling of resumés, so people without ‘must-have’ skills don’t wind up in the mix. The Mya chatbot launched by FirstJob, for example, can analyze applications for specific skills and ask applicants to expand on their experience. Mya and other chatbots can guide candidates through questions normally found within online applications, forms that are often left incomplete. These chatbots can follow up with applicants and encourage them to finish, as well as rank them based on their engagement levels.

Chatbots in recruitment keep candidates engaged…

Candidates often rank poor communication as their primary frustration after they’ve applied for a position, completed an interview, and even between job offer and on-boarding. AI chatbots can schedule second interviews, explain next steps, answer questions, and keep talent up to date on their hiring status. Companies are much less likely to lose candidates to offers from other organizations when they keep them in the loop.

… They can also read people

AI technology is also being used during video interviews to analyze the applicant’s facial expressions and word choices. The technology can determine levels of interest and engagement in the candidate’s face during the conversation, and pick out words that indicate qualities such as commitment, positivity, and flexibility.

On the whole, chatbots in recruitment improve human interactions

Rather than making recruiting more mechanical, many experts believe that AI chatbots and recruiting tools will allow for improved people-to-people interactions in recruitment. Hiring managers and recruiters have long lamented not having enough time for relationship building because of the demands of scheduling and emailing. With AI chatbots helping to answer candidate questions and determine job fit, however, they can spend more time getting to know candidates better, further through the hiring funnel—when it matters most.

Need assistance with recruiting? Contact us today.

Hudson RPO

Content Team

The Hudson RPO Content Team is made up of experts within the Talent Acquisition industry across the Americas, EMEA and APAC regions. They provide educational and critical business insights in the form of research reports, articles, news, videos, podcasts, and more. The team ensures high-quality content that helps all readers make talent decisions with confidence.

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Robotics engineer recruitment: key markets in the United States

November 28, 2019 by Content Team

Blogs & Articles

Robotics engineer recruitment: key markets in the United States

Content Team

November 28, 2019

For many businesses, corporate survival is closely intertwined with strategies for robotics engineer recruitment. After all, we’re currently experiencing an extraordinary shift in the division of labor performed by humans vs. machines.

By 2025, for the first time in history, more tasks will be completed by machines (52 percent) than people (48 percent).

Compare this to 2018, when just 29 percent of work was done by machines, vs. 71 percent by humans. These figures include computer bots and AI. (See notes 1 and 2.)

Astonishing, isn’t it?

The same research reveals an increasingly wide-reaching range of corporate tech adoption. By 2022, we can expect to see companies using:

Internet of Things (IoT): 75 percent
Machine learning: 73 percent
Autonomous transport: 40 percent
Non-humanoid land robots: 33 percent
Biotechnology: 28 percent
Humanoid robots: 23 percent

Robotics engineer recruitment shaped with market insight

So, where will you go to find the key people who can develop, manage, and maintain robotic technology?

Our research reveals that talent hot spots are not always where you might expect.

When it comes to finding robotics engineers in the United States, Detroit and Baltimore trail the Bay area for key talent.

Chicago, LA, and Seattle are also top markets for robotics engineers.

On the West coast, Seattle, Portland, and San Diego also represent prime markets for robotics engineering. Cities dotted throughout the North East, and along the Great Lakes, also present significant candidate pools. The Midwest also contains sizeable pockets of robotics talent, particularly in Denver, Minneapolis, and across Texas.

Notes:

1. World Economic Forum. “2018 Future of Jobs Report.” https://www.weforum.org/agenda/2018/09/future-of-jobs-2018-things-to-know/. Accessed 27 Nov. 2019.

2. World Economic Forum. “2018 Future of Jobs Report.” http://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdf. Accessed 27 Nov. 2019.

Hudson RPO

Content Team

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Hudson RPO client satisfaction ratings beat industry averages, new HRO Today research reveals

November 26, 2019 by Content Team

In the world of recruitment process outsourcing (RPO), Hudson RPO client satisfaction ratings beat industry averages, new research reveals.

An extraordinary 100% of Hudson RPO clients expand the scope of service during renegotiation, according to findings from the 2019 RPO Baker’s Dozen Customer Satisfaction Survey, published by HRO Today magazine.

This outperform the industry average of just 80% of clients expanding the scope of service during RPO renegotiation.

The research highlights an impressive range of measures in which Hudson RPO outperforms the market. Conducted annually, the global survey incorporates feedback from more than 700 buyers of recruitment services.

The Baker’s Dozen analyzes customer insights from a range of global RPO providers, including AgileOne, Allegis, Alexander Mann Solutions, Cielo, Engage2Excel, Hudson RPO, Korn Ferry, PeopleScout, Pontoon, Randstad Sourceright, Resource Solutions, Sevenstep, and Wilson HCG.

Hudson RPO scores above category average in a variety of key service areas, which we’ll explore in detail below. Among the highlights:

Hudson RPO scores 4.65 (vs. 4.47 industry average) in being flexible and scalable to changing client needs.
The business also scores 4.41 (vs. 4.35 industry average) in helping the client’s approach to staffing.

High customer satisfaction drives loyal relationships

Client feedback reveals high customer satisfaction, with Hudson RPO scoring above average in 15 of 16 metrics examined:

In the past 18 months, my company has not contemplated ending our outsourcing relationship with this provider due to service issues.
This provider improved our talent acquisition during the time we outsourced to them.
My company has received good value for the money it has spent on this provider.
Based on my experience, I would recommend this provider to other organizations.
This provider makes it affordable to add enhancements to my RPO program.

Contract implementation: Hudson RPO still dominates

For the second consecutive year, Hudson RPO ranks No. 1 worldwide for RPO contract implementation.

That ranking is based on overall client agreement with this statement: “The implementation of my outsourced recruitment services program was on time and on budget.”

Staffing functions improve with Hudson RPO partnerships, according to the Baker’s Dozen survey. Hudson RPO ranks in the top 2 for client agreement with this statement: “This provider improved our staffing function during the time we outsourced to them.”

Clients are also inclined to recommend Hudson RPO to other HR leaders, with the business ranking in the top 3 for client agreement with this statement: “I would recommend this provider to others.”

Which services are most popular with talent leaders?

Talent sourcing and interview scheduling lead the list of most-used services, according to Hudson RPO client feedback reported to HRO Today.

A notable 94% of respondents said they had used these services at Hudson RPO.

Hudson RPO also excels at account management, having scored in the top 3 for this statement: “The team assigned to my account does a very good job managing staffing operations.”

The business also ranks in the top 3 for affordability when adding enhancements to an RPO program.

That recognition is based on client agreement with this statement: “This provider makes it affordable to add enhancements to my RPO program.”

Hudson RPO clients use more services than average

Interestingly, Hudson RPO’s clients contract more services (an average of 10.5 services) than other providers in the comparison set.

For 2019, survey respondents used an average of 9.5 services across the industry.

According to the research, Hudson RPO client service utilization exceeds the Baker’s Dozen average the most in:

Contingent or temporary talent acquisition
Advertisement creation and placement
Management of pre-employment screening processes
Employment brand development consulting and program management
Talent acquisition department budgeting support

In terms of technology, Hudson RPO clients are also more likely to use an applicant tracking system (ATS), compared to the industry average.

Learn more about RPO and the Baker’s Dozen

Are you intrigued by the latest HRO Today research? Want to learn more about RPO and total talent solutions? Contact us to set up a consultation focused exclusively on your talent strategy today.

For the second consecutive year, Hudson RPO ranks No. 1 worldwide for RPO contract implementation

November 25, 2019 by Content Team

News

For the second consecutive year, Hudson RPO ranks No. 1 worldwide for RPO contract implementation

Content Team

November 25, 2019

OLD GREENWICH, Conn., Nov. 25, 2019 (GLOBE NEWSWIRE) — A global recruitment industry survey revealed that Hudson RPO (NASDAQ: HSON) continues to hold the No. 1 position for a crucial element of recruitment process outsourcing (RPO).

Based on the feedback of more than 700 buyers of recruitment outsourcing service, Hudson RPO is the top-ranked provider for on-time and on-budget contract implementation, according to the 2019 RPO Baker’s Dozen Customer Satisfaction Survey, produced by HRO Today magazine.

Hudson RPO also ranked No. 1 for on-time and on-budget contract implementation in 2018.

Furthermore, 100 percent of Hudson RPO clients surveyed said they expanded the scope of service during renegotiation, compared to an industry average of 80 percent.

Jeff Eberwein, Global CEO for Hudson RPO, said: “Our clients speak from experience when they talk about the high levels of service they receive during key stages of RPO contract implementation. We are immensely pleased to receive their positive feedback.”

He continued: “Successful contract implementation sets the tone for the entire RPO lifecycle. So, when you consider that we also rank in the top three for making it affordable to add program enhancements, managing staffing operations, and improving clients’ overall talent acquisition function, it becomes clear how dedicated we are to helping drive customer success.”

About Hudson RPO

Hudson Global, Inc. (NASDAQ: HSON) is a leading total talent solutions provider operating under the brand name Hudson RPO. We deliver innovative, customized recruitment outsourcing and total talent solutions to organizations worldwide. Through our consultative approach, we design tailored solutions to meet our clients’ strategic growth initiatives. As a trusted advisor, we meet our commitments, deliver quality and value, and always aim to exceed expectations.

Hudson RPO

Content Team

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Hudson RPO recruitment awards: a global legacy of achievement

November 14, 2019 by Content Team

Recruitment awards signal the industry’s respect for leading service providers. At Hudson RPO, we are grateful to have received recognition from many influential talent bodies throughout our history.

From appearing on the HRO Today’s Baker’s Dozen list of global RPO providers, to earning an impressive array of regional recognition, discover some of our highlights below.

Want to contribute to a legacy of success in the talent industry? Be sure to browse careers today.

2009-2019 awards and recognition

HRO Today Baker’s Dozen Customer Satisfaction Ratings (global)

For the 10th consecutive year, Hudson RPO has appeared on the HRO Today’s Baker’s Dozen list of top enterprise recruitment process outsourcing (RPO) providers.

The annual RPO Baker’s Dozen reflects the views of senior HR decision-makers across the globe.

The list is based on a survey of industry professionals, including RPO buyers, who analyze and rank services offered across the market.

The Baker’s Dozen survey is considered a leading global indicator of top recruitment outsourcing providers.

Respondents rate RPO providers on the overall breadth of service, deal size, and service quality.

Read the full HRO Today announcement here.

2018-2019 awards and recognition

HRO Today Baker’s Dozen: No. 1 for RPO implementation (global)

Hudson RPO excels at contract implementation. We ranked No. 1 on the 2018 and 2019 HRO Today’s Baker’s Dozen Customer Satisfaction Ratings of the top 13 recruitment outsourcing providers worldwide.

This ranking reflects Hudson RPO being on time and on budget with minimal disruption to the business.

2019 awards and recognition

NelsonHall’s NEAT vendor evaluation (global)

Hudson RPO is regularly identified as a Leader in industry analyst NelsonHall’s NEAT vendor evaluation for RPO.

In 2019, we ranked as a Leader in all categories: overall, delivery innovation, technology innovation, candidate experience, sourcing candidates, geographic footprint, and scalability.

Read the full NelsonHall announcement here.

HRO Today HR Superstars list (global)

Three senior leaders from Hudson RPO received a place on HRO Today’s HR Superstars list.

They included Lori Hock, CEO for the Americas; Kimberley Hubble, CEO for Asia Pacific; and Darren Lancaster, CEO for EMEA. They were chosen for their track record of innovation throughout the HR space.

Consideration was given to their use of technology, strategy, and solutions. The Hudson RPO executives featured in the talent acquisition provider category.

HRD magazine (APAC)

Hudson RPO, along with its client, AstraZeneca Australia, have been named Innovative HR Team winner by HRD magazine. The award recognises the most forward-thinking and progressive recruitment teams in Australia and New Zealand.

The award recognises the most forward-thinking and progressive recruitment teams in Australia and New Zealand.

Read the full HRD announcement here.

Seek Annual Recruitment Awards (APAC)

The Seek Annual Recruitment Awards (SARAs) take place in Australia. In 2019, we were delighted to be named finalists in the inaugural category ‘RPO of the Year’.

According to the group’s website: SEEK is a diverse group of companies that have a unified purpose to help people live more fulfilling and productive working lives and help organisations succeed.

The group includes teams in Australia, New Zealand, China, South East Asia, Brazil, Mexico, Africa, and Bangladesh.

Read the full SARA announcement here.

AmazingHiring sourcing challenge (EMEA)

One of our talent sourcers, Aniq Butt, placed in the top 3 for a global sourcing challenge that took place via social media.

The challenge was sponsored by AmazingHiring, a sourcing technology company.

In-house Recruitment Awards (EMEA)

The In-house Recruitment Awards (IHRAs) serve to “discover and recognise the increasing achievements of UK in-house recruitment teams and the individuals that form them.”

We were named a finalist in three categories, including:

Recruitment Team – Technology Sector category: Hudson RPO recruitment technology team
Apprenticeship or School Leaver Campaign category: 2 Sisters Food Group account
Onsite RPO In-house Recruitment Team category: Sharp on-site team

The Sharp team took home silver for Best Recruitment Team in the Technology sector!

2018 awards and recognition

NelsonHall’s NEAT vendor evaluation (global)

Hudson RPO is regularly identified as a Leader in industry analyst NelsonHall’s NEAT vendor evaluation for RPO.

In 2018, we ranked as a Major Contender for RPO service providers.

Read the full NelsonHall announcement here.

HRO Today Baker’s Dozen Customer Satisfaction Ratings (APAC)

In Asia Pacific, we are ranked No. 2 of all RPO providers in the region, according to the 2018 HRO Today’s Baker’s Dozen Customer Satisfaction Ratings.

The RPO rankings reflect the best in “service breadth, deal sizes, and quality,” according to the publication.

Read the full HRO Today announcement here.

HRO Today Baker’s Dozen Customer Satisfaction Ratings (EMEA)

In EMEA, we are ranked No. 4 of all RPO providers in the region, according to the 2018 HRO Today’s Baker’s Dozen Customer Satisfaction Ratings.

The RPO rankings reflect the best in “service breadth, deal sizes, and quality,” according to the publication.

Read the full HRO Today announcement here.

In-house Recruitment Awards (EMEA)

In 2018, Hudson RPO’s 2 Sisters Food Group account won ‘Best Recruitment Team of the Year’ at the In-house Recruitment Awards ceremony.

The team were also finalists for ‘FMCG Recruitment Team of the Year’ and ‘Recruitment Manager of the Year’.

Read the 2 Sisters Food Group case study here.

Discover the adventure of working in multicultural recruitment teams

November 13, 2019 by Content Team

Blogs & Articles

Discover the adventure of working in multicultural recruitment teams

Content Team

November 13, 2019

Want to learn the inside secrets of working in a multicultural recruitment environment? Put simply, our differences are our strengths. But there’s a lot more to it than that.

That’s why we invited multilingual talent specialists Jessie Caudron and Francesca Menichetti to share their views on what it’s like to join the Centre of Excellence (CoE), an Edinburgh-based team supplying remote talent services for organisations in the UK and abroad.

The CoE features an academy for talent sourcing, which is the process of recruiting niche or hard-to-find candidates.

In this post, Jessie and Francesca present firsthand perspectives to help inform candidates about life at Hudson RPO, and the CoE in particular.

As we celebrate diversity at Hudson RPO, can you guess how many languages are spoken here?

Our office is based at the CoE, a newly opened and incredibly trendy building in the equally vibrant Edinburgh, Scotland. Here, we explore, implement, learn, and develop new techniques and processes for recruitment.

In the CoE, we excel at talent sourcing. This is largely because we pair multilingual language skills with top technology to help clients find great talent based anywhere, not just their country of operation.

Whether you’re a highly experienced sourcer, or just starting out, the CoE offers a great place to learn and develop top in-demand skills.

And, thanks to our team diversity, we also enjoy an extremely rich environment for learning, development, and fun.

Our team consists of people from the UK, as well as from France, Poland, Italy, Slovakia, Belgium, Hungary, Germany, the Netherlands, Ireland, Pakistan, Russia, and the USA.

There are at least 17 languages spoken here!

In addition to our Edinburgh office, we also have people who work on-site at client offices, and people who work remotely from their homes when they are not in Edinburgh. Many of us who are based in an office also occasionally work from home, thanks to a flexible working policy.

We all support a diverse range of clients from a variety of industries and countries. As you can see, diversity comes from within our teams and also from our client interactions.

To get full value from this melting pot of people and experiences, we work in an open space. This enables us to share knowledge and build connections.

We also have access to a flexible co-working space, which proves beneficial when working individually.

From fabulous food to lively language cafes, discover the advantages of life in a multicultural environment

Diversity at work is an open door to many positive aspects. The list below includes some of the advantages recommended by our colleagues.

Discovering new and different perspectives. Working with people from all over the world exposes you to different ways of thinking, creative ideas, and diversified perspectives. If we ever feel stuck with a problem and need a pair of fresh eyes to look into it, we can be sure that new ideas will result!

Welcoming new traditions and cultures. Hudson RPO promotes an environment where we feel comfortable and happy sharing our culture and traditions with our colleagues.

Encouraging open-mindedness and cultural awareness. Working in a multicultural, multilingual office gives us the opportunity to broaden our perspectives and to gain a better understanding of each other’s cultures. This helps us to keep an open mind and respect each other’s cultural differences. Cultural sensitivity is key to happiness in the workplace.

Enjoying food! Whenever we have people travelling back to their home country, we’re always delighted when they bring back typical tasty treats for us to enjoy. We also regularly organise events such as cooking and baking competitions. There are real opportunities to showcase hidden kitchen skills!

Learning new languages. Being on the phone, either with candidates or clients, is a big part of our roles in recruitment. Every day, we are exposed to so many different accents and languages. Francesca, who will share her views on multicultural environments in the next section, has started a project called Language Cafe. The idea was to offer internal language workshops, from and for Hudson RPO employees. This has been a massive success. We now have many popular classes happening in different languages at the CoE.

Francesca’s take on working in a multicultural team

Francesca is one of our multilingual recruiters who offers a strong focus on talent sourcing.

Having been with us for more than a year now, Francesca shares her thoughts on working in a multicultural environment.

So, Francesca, tell us a bit about your background.
I am originally from Italy, but recently I spent about three years moving from country to country, mostly because of my studies.

I lived in Finland for about six months while doing my master’s degree. I then moved to the Netherlands to improve my Dutch. I stayed there for almost a year.

When my landlord decided to sell my flat, I took the opportunity to do some travelling around Europe, visiting friends, and interviewing for various positions. I stopped in Lisbon, Rome, and Eindhoven.

I didn’t plan on visiting Scotland, but when I was about to go back to Italy, I received a call from a recruiter, inviting me to Edinburgh for a first interview. Ultimately, I got the job, and since I had already fallen in love with this city, I decided to stay.

Which languages do you speak, and how did you end up learning them?
I speak fluent Italian, English, and French. I have an intermediate level of Dutch and Spanish. I learned most of these languages at university, where I studied translation and interpreting.

How did you find working in a different language than your native one? Were there any challenges?
I really like working with foreign languages. I have been speaking mostly English for the past four years, and I have gotten to a point where – funnily enough – it comes easier for me to speak English than it does to speak Italian – even though I still make plenty of mistakes!

The challenges I have faced have mostly to do with the different communication styles. Dutch speakers tend to be rather direct and to the point, while English speakers aren’t exactly known for their bluntness. Furthermore, a high level of formality is not necessarily required when talking to Dutch speakers, but French speakers tend to prefer it. And so on and so forth…

What do you like the most about working in a multicultural environment?
I think the greatest aspect of working in a multicultural environment is the free knowledge that comes with it. We have the unique opportunity to learn about other parts of the world that we might not be familiar with. We have unlimited exposure to cultures and languages. I believe this alone is an extremely enriching experience.

What do you think about working with clients and candidates based in different countries?
Ever since I started working for Hudson RPO, I have had the chance to recruit in a variety of different countries: France, Belgium, Italy, Poland, the UK, etc.

It has been very interesting to see how different countries/cultures/clients require different approaches. From reach-out messages to screening calls, it is fundamental to have a cultural understanding of the other party in order to avoid misunderstandings that can potentially lead to a sticky situation.

Want to learn more about a career at Hudson RPO? From training and development to career progression, discover what’s possible with a range of talent sourcing and recruitment careers.

Content Team

The value of chatbots in recruitment, and other AI tools

Chatbots in recruitment make communication 24/7…

…They also reduce the resumé pile

Chatbots in recruitment keep candidates engaged…

… They can also read people

On the whole, chatbots in recruitment improve human interactions

Content Team

What is RPO?

What is MSP?

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Robotics engineer recruitment: key markets in the United States

Robotics engineer recruitment shaped with market insight

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High customer satisfaction drives loyal relationships

Contract implementation: Hudson RPO still dominates

Which services are most popular with talent leaders?

Hudson RPO clients use more services than average

Learn more about RPO and the Baker’s Dozen

For the second consecutive year, Hudson RPO ranks No. 1 worldwide for RPO contract implementation

About Hudson RPO

Content Team

What is RPO?

What is MSP?

Related articles

2009-2019 awards and recognition

HRO Today Baker’s Dozen Customer Satisfaction Ratings (global)

2018-2019 awards and recognition

HRO Today Baker’s Dozen: No. 1 for RPO implementation (global)

2019 awards and recognition

NelsonHall’s NEAT vendor evaluation (global)

HRO Today HR Superstars list (global)

HRD magazine (APAC)

Seek Annual Recruitment Awards (APAC)

AmazingHiring sourcing challenge (EMEA)

In-house Recruitment Awards (EMEA)

2018 awards and recognition

NelsonHall’s NEAT vendor evaluation (global)

HRO Today Baker’s Dozen Customer Satisfaction Ratings (APAC)

HRO Today Baker’s Dozen Customer Satisfaction Ratings (EMEA)

In-house Recruitment Awards (EMEA)

Discover the adventure of working in multicultural recruitment teams

As we celebrate diversity at Hudson RPO, can you guess how many languages are spoken here?

From fabulous food to lively language cafes, discover the advantages of life in a multicultural environment

Francesca’s take on working in a multicultural team

Content Team

What is RPO?

What is MSP?

Related articles

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